Contact Us

You can reach us using the details on this page for product advice, order updates and after-sales assistance.

Customer support

Contact us about products, delivery, payments, an existing order or a return. Include the order number when available and describe the question so we can direct it appropriately. Do not include a password, verification code or complete payment-card details.

Return parcels

Ask us for return authorization and the prepaid label or equivalent free return instructions before sending merchandise. The business address below is not an automatic return destination; use the address supplied with the approved return instructions.

How to contact us

Email: support@theordinaryu.com
Telephone: (786) 309-7252
Business address: 500 Sterling Lyon Parkway, Winnipeg, Manitoba, R3P 1E7, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).