Terms of Sale

Prices are displayed in Canadian dollars (CAD). The final order total, including any applicable taxes, is shown at checkout before the order is submitted.

Orders are subject to product availability, address verification, fraud checks, and payment confirmation. Standard Canadian shipping is free. Normal delivery is 5–8 business days in total after the order is placed.

Return and refund terms are listed in the Refund page. Approved returns and exchanges are available within 30 days after delivery with free approved return shipping and no restocking fee.

Mandatory Canadian consumer rights remain available and are not limited by this page.

How to contact us

Email: support@theordinaryu.com
Telephone: (786) 309-7252
Business address: 2950 St. Clair Ave E, East York, Ontario, M4B 1N6, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).